FAQ

Do I Need an Account to Place an Order?
No, you can also place an order as a guest. However, there are some benefits to having an account with us:

• Faster checkout process
• Easily view your order status and order history
• Receive updates on our new releases and special offers

What Should I Do If I Forget My Password?
Click on "Forgot password?" on the login page, and you'll be directed to a page where you can create a new password.

What Should I Do If I Entered the Wrong Email Address?
Contact us so we can update your email address. We can change your email address, name, and address, but we cannot change your order. So please fill in your address with all details, otherwise, the package we mail to you will be returned to us, or we may ignore your request to save everyone from trouble.

How Secure Is My Online Order?
When you place orders online using your credit card, all of your information is entered on an SSL-secured web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Delivery Time?
We offer free shipping within the Netherlands & Belgium, with an average delivery time of 5-10 business days, including a Track-and-Trace code.

How Do I Track My Order?
We will email your tracking information once your order has been shipped. Usually, you will receive the tracking number one day after we have shipped your order. You can track your order here.

Flawless Customer Service
We value customer service highly and are therefore available 24/7 to answer your questions!